CUSTOMER
SAFETY
Work team at Met-Mex
CUSTOMER
SAFETY
101-2.2, 101-2.5, 103-1, 103-2, 103-3,416-1, 417-1
Peñoles is a strategic partner to its customers, offering them comprehensive solutions and earning their trust in long-term business relationships. Our commercial operations are conducted according to the highest ethical standards, consistent with our institutional values of trust, responsibility, integrity and loyalty. We abide by the law, we promote respect for human rights in our value chains, and we avoid doing business with countries and partners who do not meet these standards.
We treat all our customers fairly and honestly, we establish achievable commitments, and we make sure we provide provide them with the products and services they request with the highest quality and timeliness. We offer our products and services ethically, with honesty, courtesy, consideration and respect, and we strive to maintain quality or even improve our processes.
We operate our portfolio efficiently, and we have a supply chain free of ethical and legal conflicts, which operates in full respect for human rights. We remain abreast of trends in the world, the markets, and among our customers, so that we can maximize our profit margins. We seek out and continually evaluate opportunities for growth with new customers, markets and applications that strengthen the company’s competitive position.
Our product quality, technical service, customer attention and on-time delivery has earned us a growing presence in the US market, in Europe, Central and South America, and we remain the top choice for our domestic customers.
416-1, 417-1
According to all applicable regulations in Mexico and in each country to which our products are exported, we have safety factsheets on all of them, which cover aspects such as handling, storage, shipping and transportation, how to eliminate waste without environmental impact, and restrictions and emergency recommendations.
In most shipments of Peñoles chemical products, we use wooden pallets that comply with the respective phytosanitary standards. For exports to Europe, Asia, Latin America and the United States, the wood used in these pallets is specially treated and backed by a fumigation certificate. In the Chemicals Division, no environmental impact mitigation was necessary. Our packing and shipping materials are not recycled.
Product transport, Química del Rey
We treat
our customers fairly and honestly, establishing achievable commitments and making sure we provide them with the products and services they request with the highest quality and timeliness.
Fertilizer products are registered with the Inter-Secretarial Commission for Process Control and Use of Pesticide, Fertilizers and Toxic Substances (Cicoplafest), which guarantees that these products meet international quality standards.
In exports to the United States, we attach a label with information on transportation and the CAS registry number from the American Chemical Society, with a warning about its material handling risks and health reactions that may occur upon physical contact with the substance. Exports to Europe comply with the REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) and ECHA (European Chemical Agency) regulations.
Sacks of bulk product include the registry number and information on optimum handling, possible reactions to physical contact, and specifications and data on the manufacturer.
To guarantee that our technical support and consultancy service is a strength and a differentiating factor, we advise our customers on the products we supply, and our technical team schedules visits to evaluate the service and its benefits. In 2020, 57 technical visits were provided, related with industrial metal products, 68 with agricultural products and 30 with mining products.
Following the procedures established in the ISO 9001:2015 standard, every two years we conduct satisfaction surveys of our customers. In the Metals Division, we applied satisfaction surveys to 278 customers with a rating of 4.03 on the Likert Scale—good and very good—and in the Chemicals Division we sent out 102 surveys receiving a rating of 3.9.
Transport
416-2, 417-2, 417-3, 418-1
Peñoles complies with all domestic regulations applicable to our products, as well of those of the countries to which we export. To do so, all the areas involved in the process—loading, transportation, labeling, packaging and wrapping—work together.
To transport our products and materials, a total of 63,379 trips of various kinds were made in 2020, an average of 204 per day.
TRIPS HIRED
By Type
911
Maritime
6,139
Railway
56,328
Road
1
Air
By Division
9,022
Chemicals
22,773
Metals
31,584
Mines
FOREIGN TRADE OPERATIONS (%)
| Exports 4,122 |
| Imports285 |
94
6
OPERATIONS BY DIVISION (%)
| Metals3,188 |
| Chemicals1,088 |
| Mines246 |
24
71
5
All
of Peñoles’ units have certified scales for weighing incoming and outgoing trucks.
Aerial view of loading area at Tizapa
Whenever a transportation vehicle enters one of our plants, it undergoes a check of its physical and mechanical conditions to ensure they meet official Mexican standards. In the case of hazardous materials and waste, we also review the loading and unloading specifications of the Hazardous Materials and Waste Regulation, and drivers receive a medical checkup before loading the materials.
Also, with regard to hazardous materials, we manage the necessary export permits: bismuth requires permits from the Ministry of Energy’s National Commission for Nuclear Safety and Safeguards, because it is used in the early stages of nuclear product manufacture. We also obtain export permits from the Federal Commission on Sanitary Risk Protection for exports of sulfuric acid.
All of Peñoles’ units have certified scales for weighing incoming and outgoing trucks, to determine their net and gross weight. No truck exceeds the weight limits permitted under national regulations for trucking on the federal highway system.
In the case of exports, we meet the guidelines of the International Maritime Organization’s International Convention for the Prevention of Pollution from Ships (MARPOL), which guarantees that the concentrates we ship do not contaminate the ocean. We also comply with Safety of Life at Sea (SOLAS) regulation, which requires weighing containers meet permitted weight standards.
Additionally, with the support of Grupo Nacional Provincial (GNP), we conducted evaluations of warehouses and transport suppliers, and we held training seminars for the latter.
416-2, 417-2, 417-3, 418-1
In 2020, there were no incidents or fines paid in connection with the supply and use of products, nor any failure to comply with regulations or voluntary codes regarding information, labeling, advertising, or health or safety impacts from our products during their lifecycle. No claims were received regarding privacy or the loss of personal information on our customers.
Boarding, Tizapa plant
Additionally, with the support of Grupo Nacional Provincial (GNP), we conducted evaluations of warehouses and transport suppliers, and we held training seminars for the latter.
In this 2020 Report we present the sustainability performance of the operations of Peñoles and the generation of shared value with the groups of interest.
